Introduction
When you use Workergram, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this along with our Privacy FAQs, which highlight key points about our privacy practices.
Last Modified: September 21, 2017
Effective Date: November 1, 2017
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Data Collections And Uses
Scope
SUMMARY
This policy applies to any users of Workergram’s services anywhere in the world, including any users of Workergram’s apps, websites, features or other services.
This policy applies to any users of the services of Workergram or its affiliates anywhere in the world, and to anyone else who contacts Workergram or otherwise submits information to Workergram, unless noted below. This includes those who use Workergram or its affiliates’ services to:
Request or receive transportation (riders)
Provide transportation individually or through partner transportation companies (driver partners)
Request deliveries of food or other items (delivery recipients)
Provide delivery services (delivery partners)
Any other user of Workergram’s services (including apps, websites and API), and anyone else who contacts Workergram or otherwise submits information to Workergram, unless subject to a separate privacy policy, notice or agreement such as the Workergram Freight Privacy Policy
Data Controller
SUMMARY
Workergram provides services to users throughout the world. If you live in the United States, Workergram Technologies, Inc. is the data controller for your information. If you live outside the United States, Workergram B.V. is the data controller.
If you live in the United States, the data controller for the information you provide or that is collected by Workergram or its affiliates is:
Workergram Technologies, Inc.
1455 Market Street
San Francisco, California, 94103
If you live outside the United States, the data controller is:
Workergram B.V.
Mr. Treublaan 7, 1097 DP
Amsterdam, the Netherlands.
The Information We Collect
SUMMARY
Workergram collects:
Information that you provide to Workergram, such as when you create your Workergram account.
Information created when you use our services, such as location, usage and device information.
Information from other sources, such as Workergram partners and third parties that use Workergram’s API.
Workergram collects the following categories of information:
Information you provide
This includes information submitted when you:
Create or update your Workergram account, which depending on your location and the Workergram services you use may include your name, email, phone number, login name and password, address, payment or banking information, government identification numbers, birth date, and photo
Submit information about your vehicle or insurance (for driver partners)
Consent to a background check (for driver partners where permitted by law)
Request services through an Workergram app or website
Contact Workergram, including for customer support
Contact other Workergram users through our services
Complete surveys sent to you by Workergram or on behalf of Workergram
Enable features that require Workergram’s access to your address book or calendar
Information created when you use our services
This includes:
Location Information
Depending on the Workergram services that you use, and your app settings or device permissions, Workergram may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
If you are a driver or delivery partner, Workergram collects location information when the Workergram app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
If you are a rider, Workergram may collect location information when the Workergram app is running in the foreground. In certain regions, Workergram may also collect this information when the Workergram app is running in the background of your device if this collection is enabled through your app settings or device permissions.
Riders and delivery recipients may use the Workergram app without enabling Workergram to collect their location information. However, this may affect the functionality available on your Workergram app. For example, if you do not enable Workergram to collect your location information, you will have to manually enter your pickup address. In addition, location information will be collected from the driver partner during your trip, even if you have not enabled Workergram to collect your location information.
Transaction Information
We collect transaction details related to your use of our services, including the type of services you requested or provided, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Additionally, if someone uses your promotion code, we may associate your name with that person.
Usage and Preference Information
We collect information about how you interact with our services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.
Device Information
We may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
Log Information
When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our services.
Calls and text messages
We enable users to call or text each other through the Workergram apps. For example, in some countries, we enable driver partners and riders, and delivery partners and recipients, to call or text each other without disclosing their telephone numbers. To provide this service, Workergram receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the text messages. Workergram may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, and for analytics.
Address book and calendar information
If you permit the Workergram app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this policy or at the time of consent or collection. If you permit the Workergram app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location, and number of attendees.
Information from other sources
These may include:
Users providing feedback, such as as ratings or compliments
Workergram business partners through which you create or access your Workergram account, such as payment providers, social media services, on-demand music services, or apps or websites who use Workergram’s APIs or whose API Workergram uses
Insurance providers (if you are a driver or delivery partner)
Financial services providers (if you are a driver or delivery partner)
Partner transportation companies (if you are a driver partner who uses our services through an account associated with such a company)
The owner of an Workergram for Business or Workergram Family profile that you use
Publicly available sources
Marketing service providers
Workergram may combine the information collected from these sources with other information in its possession.
How We Use Your Information
SUMMARY
Workergram collects and uses information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:
To enhance the safety and security of our users and services
For customer support
For research and development
To enable communications to or between users
To provide promotions or contests
In connection with legal proceedings
Workergram does not sell or share your personal information to third parties for third party direct marketing purposes.
Workergram uses the information it collects for purposes including:
Providing services and features
Workergram uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
Enable transportation, deliveries, and other services
Process or facilitate payments for those services
Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services
Enable features that allow you to share information with other people, such as when you submit a compliment about a driver partner, refer a friend to Workergram, split fares, or share your ETA
Enable features to personalize your Workergram account, such as creating bookmarks for your favorite places
Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends
Safety and security
We use your data to help maintain the safety, security and integrity of our services. For example, we collect information from driver partners’ devices to identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to raise awareness among driver partners regarding such behaviors. This also includes, for example, our Real-Time ID Check feature, which prompts driver partners to share a selfie before going online. This helps ensure that the driver partner using the app matches the Workergram account we have on file, preventing fraud and helping to protect other users.
Customer support
Workergram uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
Direct your questions to the appropriate customer support person
Investigate and address your concerns
Monitor and improve our customer support responses
Research and development
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
Communications among users
Workergram uses the information we collect to enable communications between our users. For example, a driver partner may text or call a rider to confirm a pickup location, or a restaurant or delivery partner may call a delivery recipient with information about their order.
Communications from Workergram
Workergram may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. Workergram may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. Workergram may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.
Legal proceedings and requirements
We may use the information we collect to investigate or address claims or disputes relating to your use of Workergram’s services, or as otherwise allowed by applicable law.
Cookies And Third Party Technologies
SUMMARY
Workergram and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this policy.
Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. Workergram uses cookies and similar technologies for purposes such as:
Authenticating users
Remembering user preferences and settings
Determining the popularity of content
Delivering and measuring the effectiveness of advertising campaigns
Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services.
Please see our Cookie Statement for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.
Information Sharing And Disclosure
SUMMARY
Some of Workergram’s products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, or for legal reasons or in the event of a dispute.
Workergram may share the information we collect:
- With other users
- For example, if you are a rider, we may share your first name, average rider rating given by driver partners, and pickup and/or dropoff locations with driver partners. If you share an WorkergramPOOL with another rider, that rider may be told your name and may see your pickup and/or dropoff location.
- If you are a driver or delivery partner, we may share information with your rider(s) including your name and photo; your vehicle make, model, color, license plate, and vehicle photo; your location; your average rating provided by riders; and contact information (depending upon applicable laws). If you choose to complete a driver profile, we may also share any information associated with that profile, including information that you submit and compliments that past riders have submitted about you. The rider/delivery recipient will also receive a receipt containing information such as a breakdown of amounts charged, your first name, photo, a map of the route you took, and other transaction details.
- At your request
This includes sharing your information with:
- Other people at your request. For example, we may share your ETA and location with a friend at your request, or your trip information when you split a fare with a friend.
- Workergram business partners. For example, if you requested a service through a partnership or promotional offering made by a third party, Workergram may share your information with those third parties. This may include, for example, other apps or websites that integrate with our APIs or services, or those with an API or service with which we integrate, or business partners with whom Workergram may partner with to deliver a promotion, a contest or a specialized service.
-
With the general public when you submit content to a public forum
We love hearing from our users — including through public forums such as Workergram blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
- With the owner of Workergram accounts that you may use
If you use a profile associated with another party we may share your trip information with the owner of that profile profile. This occurs, for example, if you are:
A rider using your employer’s Workergram for Business profile
A driver partner using an account owned by a partner transportation company
A rider who takes a trip arranged by a friend or under a Family Profile
With Workergram subsidiaries and affiliates
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Workergram may process or store information in the United States on behalf of its international subsidiaries and affiliates.
With Workergram service providers and business partners
Workergram may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. For example, Workergram may provide information to such parties to help facilitate insurance coverage, to conduct surveys on our behalf, and to process payments for our services.
For legal reasons or in the event of a dispute
Workergram may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request.
This includes sharing your information with law enforcement officials, government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect Workergram’s rights or property or the rights or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including trip information.
This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Please see Workergram’s Guidelines for Law Enforcement Authorities for more information.
With your consent
Workergram may share your information other than as described in this policy if we notify you and you consent to the sharing.
Information Retention And Deletion
SUMMARY
Workergram retains your information while your account remains active, unless you request deletion of your information or account. In some cases we may retain certain information about you as required by law or other purposes as described in this section even if you delete your account.
Workergram retains your information while your account remains active, unless you ask us to delete your information or your account. Subject to the exceptions described below, Workergram deletes or anonymizes your information upon request.
Subject to applicable law, Workergram may retain information after account deletion:
- If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute.
- If we are required to by applicable law; and/or in aggregated and/or anonymized form.
- Workergram may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, if Workergram shuts down a user’s account because of unsafe behavior or security incidents, Workergram may retain certain information about that account to prevent that user from opening a new Workergram account in the future.
Choice And Transparency
SUMMARY
Workergram provides means for you to see and control the information that Workergram collects, including through:
- In-app privacy settings
- Device permissions
- In-app ratings pages
- Marketing opt-outs
- Privacy Settings
The Privacy Settings menu in the Workergram rider app gives users the the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Workergram. Riders can also delete their Workergram account from the Privacy Settings menu.
Device Permissions
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Workergram app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Workergram app seeks before you first use the app, and your use of the app constitutes your consent.
Ratings Look-Up
After every trip, driver partners and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both driver partners and riders. Your rider rating is available in the main menu of the Workergram rider app. Your driver partner rating is available in the Ratings tab of the Workergram Partner app.
Accessing and Correcting Your Information
You can edit the name, phone number and email address associated with your account through the Settings menu in Workergram’s apps. You can also look up your trips, orders and deliveries history in the Workergram apps. You may also request access to, correction of, or a copy of your information by contacting Workergram at help.Workergram.com or visiting our Privacy Policy Help Page.
Marketing Opt-Outs
You may opt out of receiving promotional emails from Workergram here. You may also opt out of receiving emails and other messages from Workergram by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.
Updates To This Policy
SUMMARY
We may occasionally update this policy. If you use our services after an update, you consent to the updated policy.
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Workergram apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.